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Service and technical support are always available, so as to make our customers feel secure in their purchase.

Pre-sales Service
With the pre-sales service department, we are always ready to provide our clients with technical supports and customized solutions. Regular on-site installation and related training services will be offered. If you want to know more about our product, the relevant detailed information can be downloaded from our website. Upon request, free samples can be offered for you to feel and check the quality.

In-sales Service
The related production plan will be offered to let the clients know the manufacturing schedule. Apart from the installation and testing service, spare parts are also available to ensure easy maintenance and continuous operation. According to the order quantity, a percentage of product parts and components are included in the shipment. Prior to the shipment, all the products are strictly tested and well packaged. Generally, the goods will be arrived within 5 to 7 days. We have standard products in stock, including LED pixels and modules, etc. Those standard products can be delivered within 3 days. For an urgent need, they even can be delivered in the 2nd day. The delivery cycle for customized products varies with the order quantity.

After-sale Service
Most of our standard products is supplied with a 2-year quality warranty, but some of them are provided with a 5 years' warranty. During the period, we will help resolve any problems that may arise during installation or debugging. In addition, lifelong service and free system upgrade service are available as well, upon request.

Other Special Services
OEM service is available. We can design and develop LED signage and lighting according to customers' demands. Also, we can offer trainings in varied methods. For instance, we can offer remote training through On-line communication tools, and meanwhile, we can offer periodical on-site training and can also invite clients to our factory to receive training. Due to our years of experience and expertise in this field, we are capable of turning your idea into a specific product and can provide programming training if needed.

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